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Q: Some menu items are disabled or
"grayed-out" and I cannot use them. Why is this?
A:
Some options and functionality are reserved for registered users of PCMaid.
If you wish to access these options, order PCMaid. Use our order preparation
application for a convenient interface into your order. Alternatively, visit
our Order Page for instructions on ordering & registering.
Q: I have more than one PC in my
home. Can I use PCMaid on more than one PC?
A:
No. PCMaid is licensed to 1 user, and 1 single PC. The registration method of
PCMaid uses hardware information of that single PC to determine your serial
number. However, ordering more than one copy of PCMaid is an option.
Q:
Does PCMaid offer Real time protection?
A:
No. Us who developed PCMaid unanimously decided we did not want to make a
"run at all times" software solution. We think that software that
runs at all times is no good, and only degrades system performance. We think
running PCMaid after your normal computer use is far better than if PCMaid
were to run constantly. Running constantly would make you encounter problems
(example deleting cookies while in use, temporary files while in use, and so
on.). Not only does running PCMaid after normal PC usage do just as good a
job, but it only uses PC resources when you want it to. However, if PCMaid
users heavily request such a feature, real time protection may be implemented
in future versions.
Q:
I got a new hard drive and reinstalled PCMaid, and my serial number is now
invalid. What happened?
A:
PCMaid's registration utilizes hardware information, loosely based on the
hard drive which contains your Windows operating system. If you get a new
hard drive and reinstall windows, you must go through the registration
process again via email. Get your Unique User ID, and send it to us along
with a note of your system upgrade. However, you must send that email from
the email address originally used during your order. We will then provide you
with a new valid Registration number.
Q:
What about the Free Upgrades?
A:
As we further develop PCMaid, fixes and additional features may be added.
These changes will be made to enhance PCMaid to make it even more useful.
After purchasing PCMaid, these upgrades to new versions of PCMaid for the
Windows XP Operating System will be completely free of charge.
Q:
What is PCMaid Web Update?
A:
PCMaid Web Update is a small application to get you the latest version of
PCMaid.exe & Documentation.htm (this file). Running the Web Update
connects to DOFSoft.com and first downloads a small text file containing the
currently available versions of PCMaid. Then, it looks at your current
version, and compares the two. If you have an old version, Web Update
connects and downloads the new version of PCMaid.exe. If there is a new
version of PCMaid.exe, there is also a new version of the Documentation.
Updates are usually between 780KB and 900KB in size, so if you are on a
dial-up connection you may want to approach updating with some planning.
Q:
What kinds of updates are usually made to PCMaid?
A:
We are constantly looking at PCMaid, in efforts to make it faster, smaller,
and filled with more options. Sometimes an update is made to simply trim off
a few KB of executable size to slightly increase performance, sometimes scan
types are reconfigured if we discover a slightly faster method. We are also
constantly looking at the needs of our customers, which are reflected in
updates to PCMaid if we feel that change is in fact appropriate.
Feel free to email us an idea (visit Contact List) if you feel something
should be changed or included in a PCMaid.exe update. Updates to the
documentation include revised information on PCMaid's components, and this
FAQ list.
Q:
I have an idea for PCMaid; can I get them to you and maybe see them included
in a PCMaid update?
A:
Yes. If you have ideas, send them to us and we will be glad to look them
over. If your ideas are useful or original, we may include it in a PCMaid
upgrade. Visit DOFSoft's contact page for the email address designated for
feature requests and ideas.
Q:
I have a web site. Can I sell PCMaid or other DOFSoft products from my site?
A:
If you have a personal web site, you can place links directly to the PCMaid
web site, but not to the order page. If you wish to support PCMaid and
DOFSoft, please include a link to www.PCMaid.net, and www.DOFSoft.com. If you
have a commercial web site selling other software, then contact us for more
information.
Q:
I build custom computers and I want to provide PCMaid's protection and
functionality on those systems. Can I purchase bulk serial numbers for PCMaid
at a discounted price?
A:
Yes. Depending on how many serial numbers you wish to purchase at once,
different discounts apply. However, acquisition of serial numbers must take
place via email using this method.
Q:
The Service manager in PCMaid says "Start Pending", or "Stop
Pending". What's that mean?
A:
Some services cannot be started or stopped immediately, and take some time.
In this event, you will want to refresh the service list a few seconds
afterwards to see if that message has changed. If it hasn't, wait a few more
moments and then repeat.
Q:
In the Service Manager, some services cannot be stopped. Is this a bug?
A:
No. Some services cannot be stopped if they have other services relying on
them to run. In this case, some research is necessary. In order to
successfully stop such a service, all services which require the present
service you’re trying to stop, also need to be stopped. We are
confident that according to your service situation, the proper research will
lead you to a conclusion of why that specific service cannot be stopped,
started, set to automatic, manual or disabled.
Q:
Can I manually edit the configuration files?
A:
We recommend you don't. It’s not a good idea in case of improper change
to settings. This can cause a loss of registration, settings, and application
failure. However if you are proficient in "tweaking programs", then
be sure to make backups of the files you are about to edit.
Q:
I try to remove certain items from the Startup Manager, but they never
disappear! What's Wrong!
A:
Nothing is wrong. Some items are protected, and unable to be removed. These include
some firewall and anti-virus applications. However, you will find that very
few items are permanent such as these. These un-removable items can often be
removed from within their own applications options. Zone Alarm firewall is
one for example, which must be configured from within its own options to not
run at startup.
Q:
Why aren't some empty folders detected?
A:
By default, we include a list of folders which are excluded. This is because
it is common for there to be empty folders in various areas of the Windows XP
operating system. These folders may be required by the OS for proper
functionality even though they are empty. One example is the
"Administrator Tools" in the "All Users" folder of the
"Documents And Settings" folder. It’s empty, but it may be
required. So for some of these folders, its better just to keep them around.
Another area we recommend you look closely at is your Program Files
directory, and all empty folders found within there. Also, after a proper
cleaning, your OS's Temp folder is empty, and theoretically would be added to
the results list in your scan for empty folders. (But we added your TEMP
folder to the default excludes.). Otherwise, all empty folders other than
those excluded are added to your results list.
Q: Can I create multiple accounts
for Favorites Safe in PCMaid?
A:
No. PCMaid's included version of Favorites Safe is for a single account.
However, Favorites Safe Pro (a separate application not included with the
purchase of PCMaid) is in the final stages of development and will be released
shortly. Favorites Safe Pro allows multiple user accounts, and additional
options for convenience and functionality.
Q: I found a bug; can I report it?
A:
Yes. If you find a bug, PLEASE report it. The more interaction between
DOFSoft and the customers, via feedback, the better the products we can
release. If your bug report is relevant, we will fix it as soon as possible.
Send us an email at bug_report@dofsoft.com, and include "PCMaid Bug
Report" in the subject.
Q:
I have ideas to make PCMaid better. Can I send you ideas?
A:
Yes. If you think a feature should be included, please let us know. If we
think our customers would benefit from it we may add it to future releases of
PCMaid. Send us an email at pcmaid_idea@dofsoft.com with a few words on the
idea in the subject.
Q:
Why can’t some files be removed, and why must they be removed using
ONB?
A:
Some files, index.dat for example, may be marked as a system file, or in us,
and is unable to be deleted unless it is done before windows fully starts.
This is where ONB comes in handy, and makes it possible to remove these
items. It is common to find items which must be removed with ONB.
Q:
Using secure deletion is so slow. Is there something wrong?
A:
Nothing is wrong. The method of secure deletion is slow because it overwrites
every byte (1's and 0's) of a file, a set number of times. If you wish to use
secure deletion, but make the process move faster, try lowering the level of
secure deletion used. Even secure deletion level of 1 is sufficient for most
users.
Q: Using the Secure Trash Bin, A
file I am trying to delete is taking an extremely long time. What can I do?
A:
Right-click on the Secure Trash Bin, and click "Delete Now".
Clicking Delete Now will stop the secure deletion progress, and delete the
file immediately therefore escaping the commonly CPU power intensive secure
delete. Even secure deletion on the beginning of the file makes your deletion
secure if it is a file type dependent on every byte of data.
Q:
I deleted that file. Why do I keep finding it in my results list?
A:
Some files, index.dat for example may be recreated when your system starts
up. Some files cannot be deleted during normal computer use. In both cases,
these files may show up again and again in your scans. However, if you delete
them using ONB, you can be sure that that exact file has been deleted, and
recreated "clean".
Q:
What is "QuickStartDefrag.exe" in the settings folder? And do I
need it?
A:
QuickStartDefrag.exe is a picture-based tutorial on how to open your systems
disk defragmenter. If you know how to do this already, then you may delete
QuickStartDefrag.exe with no negative effect.
Q:
There is a blank or empty entry inside of the Startup Manager. What is this?
A: Sometimes
when an application is uninstalled, and it is a program which had previously
run at startup, it will leave an empty entry within the startup manager.
Because of this, try checking the startup manager again after rebooting to
see if it is gone. If it isn't, try removing the entry.
Q:
How can I back up my settings & registration information?
A:
For safety, locate 1) Your PCMaid installation folder where PCMaid.exe
resides. 2) Inside that folder, the Settings folder. 3) Inside of the
settings folder, "Settings.ini". Right click on Settings.ini, and
select “copy”. Then paste the backup to a secure location such as
a floppy diskette. We are currently developing an option for the About Screen
& registration application which will allow you to easily backup and
restore settings & registration information to and from a floppy
diskette. This will be finished within the next 2 updates.
Q:
I already have PCMaid installed. So what is the difference between
downloading the PCMaid_Installer.exe to upgrade versus the included Web
Update? Is there a difference?
A:
Web Updater is for people who have previous installations of PCMaid. The web
updater downloads only new versions of PCMaid.exe & the accompanying
documentation. The PCMaid_Installer.exe is intended for people who have not
yet installed any version of PCMaid, and includes additional files or that
purpose. We recommend current PCMaid users utilize the included Web Update.
However, you may also use a newly downloaded PCMaid_Installation.exe *Being
sure to use UPDATE option checkbox. Reasons to use a new PCMaid_Installer.exe
may be you need to reconfigure start menu items, quick launch icon, or other
files you may have accidentally removed.
Q:
I'm configuring my firewall. Does PCMaid.exe ever need to connect to the
internet?
A:
Not at all. Because it’s safe to block every application you can from
accessing the internet if it’s not specifically required for that
application to function, we recommend you do so. In Zone Alarm for example,
it is safe to block all in and out traffic for PCMaid. We specifically made
our Web Update application completely separate for security issues (which we
recommend you set to "ask"). PCMaid's web update application needs
an internet connection to be made to obtain updates from www.PCMaid.net, or
www.DOFSoft.com. If you want to be very safe, block even PCMaid's web update
application, and manually allow it when you feel like updating.
Q:
The web links in PCMaid are not working. Neither is the Google It Function,
or Favorites Safe links.
A:
This issue has 2 possible causes, and 2 possible solutions. Either your
firewall is blocking PCMaid.exe from launching your default web browser, or
you have no "Default Web Browser" defined for opening web pages. If
the case is your firewall, you will most likely get a firewall notification,
or be savvy enough with your firewall to figure out how to allow PCMaid to
launch web pages. *PCMaid.exe itself is not accessing the internet, but it IS
sending out a system command to start your default browser. If the case is
you have no "Default Browser", do a Google search for "How to
set default browser" and your browser name. That should yield enough
results to solve the problem.
Q:
I use Zone Alarm Pro, and when I close the DNB window, I get a
"Suspicious Behavior" alert. It tells me "PCMaid is trying to
set "PCMaid" to run each time your computer is started."
What's going on?
A:
Zone Alarm Pro and similar safety applications detect this because closing
DNB with items in its list cause DFAB.exe (Delete Files At Boot) to be
entered in your startup list. DNB (Delete on Next Boot) removal is required
for some files, and is useful for removing files which you can delete during
normal computer use. Read DNB's description above in the components section.
If this action is allowed, queried items for removal will be removed upon
next boot up. If you deny this action, DNB will not schedule DFAB.exe to
remove the items listed. In Zone Alarm Pro for example, you can check off the
option to remember your setting, but because you are using that security
feature anyway, you might as well just click "Allow" as the message
appears. You can always elect to "Cancel On Next Boot", which will
immediately remove the startup registry entry and clear the list of queried
files.
Q:
The interface appears to "jump", and the cursor appears to blink
rapidly.
A:
If your systems graphics capabilities are inadequate for drop shadows,
blinking can be caused. However, that does not hinder the scan performance of
PCMaid. Try disabling drop shadows from within the options available in the
advanced interface.
Q:
The PCMaid installation has created a whole bunch of items inside of PCMaid's
start menu entry. Do I really need all of those?
A:
You do not need any of them for anything other than convenience. Technically,
you can access everything in PCMaid's start menu via the PCMaid interface.
However, many users prefer direct links to components, links, documentation,
and other options, hence PCMaid's start menu entries. Things like Advanced
and Basic interface are sometimes easier accessed via their shortcuts in your
start menu. However, if you find yourself not changing the interface, a Quick
Launch may be all you need. If you are sure you do not want or need access to
any of the items in PCMaid's start menu entry, go ahead and remove it. New
start menu entries are created upon every install, and upgrade via
PCMaid_Setup.exe, but not upgrade via PCMaid Web Update.
Q:
Why are there so many numbers in PCMaid's version number? Do I NEED to
update?
A:
The numbers in PCMaid's version numbers represent Major version, Minor
version, and Revision versions. New major, and minor versions are always
released, however some revision versions are not. We may advance a few
revision versions before a minor version are available for download, so do
not be surprised if the last number in the detailed version jumps
drastically. For the most part, our customers need to only download new major
and minor versions. We do release revision versions occasionally. Using web
update will always download the new version of PCMaid.exe & documentation
as long as it is not the same as the version you currently have. If you wish
to just download major, and minor version updates, please download the setup
application from download.com, pcmaid.net, or dofsoft.com and use the update
feature.
Revision versions are usually very small,
containing sometimes not even noticeable changes to PCMaid. This includes
graphic optimization, space saving optimizations to the PCMaid.exe file,
rewording of descriptions, and minor cosmetic changes. Minor revisions, are
more obvious changes, such as more apparent GUI fixes and prominent
description changes, and additions to convenience of usage. Major revisions
are versions presenting completely new tools, interfaces, and utilities, such
as new components, or completely re-coded components.
If you are the type of user who prefers to
update more infrequently, we recommend you check back at www.DOFSoft.com or
www.PCMaid.net periodically (every 2 or 3 weeks) to see if a new major version
of PCMaid has been released.
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